Haya cream 24K Gold Advanced Anti-Aging Night Cream with Retinol Hyaluronic Acid and Niacinamide

AZ Store PK – Shipping Policy

Delivery Time:

• We process and ship your orders within 3-4 business days.
• Estimated delivery time may vary depending on your location.

Shipping Services:

• We use reliable courier services: Postex and Leopards to ensure your parcel reaches safely.

Shipping Charges:

• Shipping charges are calculated at checkout and may vary depending on product weight and location.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email or WhatsApp.
• You can use this number to track your parcel through the respective courier service website.

Important Notes:

• Delivery times are estimates and may be affected by public holidays, courier delays, or unforeseen circumstances.
• AZ Store PK is not responsible for delays caused by the courier company.

Contact Us:

• For any shipping-related queries, email azstore.fun@gmail.com or call 03295990076.

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At AZ Store PK, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the guidelines below.

1. Eligibility for Returns

You can request a return within 7 days of receiving your order if:

• The product is damaged, defective, or incorrect.
• The product is unused, in original packaging, and in Resellable condition.

Note:
We do not accept returns for change of mind, size/color preferences, or used items.

2. Non-Returnable Items

The following items cannot be returned:

• Personal care products
• Beauty & health items
• Electronics with physical damage after delivery
• Clearance or sale items

3. Return Process

To request a return:

1. Contact us at azstore.fun@gmail.com or WhatsApp: 03295990076
2. Share your order number, issue details, and photos/videos of the product.
3. Our support team will review and confirm if your item is eligible for return.

After approval, you will be guided on how and where to send the product back.

4. Refund Process

Refunds are issued only after we receive and inspect the returned product.

• Refund will be processed to your original payment method or via store credit.
• Processing time: 5–10 working days after approval.

5. Order Cancellation

Orders can be canceled within 12 hours of placing the order.
Once shipped, orders cannot be cancelled.

6. Exchange Policy

We currently do not offer direct exchanges.
You can return the product (if eligible) and place a new order.

7. Contact Information

If you have any questions about returns or refunds, you can reach us at:

📧 Email: azstore.fun@gmail.com
📱 WhatsApp: 03295990076
🏬 Store Name: AZ Store PK