Last updated: Today
At AZ Store PK, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the guidelines below.
1. Eligibility for Returns
You can request a return within 7 days of receiving your order if:
- The product is damaged, defective, or incorrect.
- The product is unused, in original packaging, and in Resellable condition.
Note:
We do not accept returns for change of mind, size/color preferences, or used items.
2. Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Beauty & health items
- Electronics with physical damage after delivery
- Clearance or sale items
3. Return Process
To request a return:
- Contact us at azstore.fun@gmail.com or WhatsApp: 03295990076
- Share your order number, issue details, and photos/videos of the product.
- Our support team will review and confirm if your item is eligible for return.
After approval, you will be guided on how and where to send the product back.
4. Refund Process
Refunds are issued only after we receive and inspect the returned product.
- Refund will be processed to your original payment method or via store credit.
- Processing time: 5–10 working days after approval.
5. Order Cancellation
Orders can be canceled within 12 hours of placing the order.
Once shipped, orders cannot be cancelled.
6. Exchange Policy
We currently do not offer direct exchanges.
You can return the product (if eligible) and place a new order.
7. Contact Information
If you have any questions about returns or refunds, you can reach us at:
📧 Email: azstore.fun@gmail.com
📱 WhatsApp: 03295990076
🏬 Store Name: AZ Store PK
